Service Cloud is focused on providing support and help to the customers. This helps in retaining the customers, increasing their satisfaction and loyalty. Its uniqueness lies in providing faster service compared to traditional methods, giving individual attention to each customer’s needs and taking a proactive approach to customer issues. That ultimately enhances the customer’s experience hence loyalty which in turn creates a good impact on sales.
Following are our Key business Goals achieved by using the Sales Cloud.
Personalized Service − Give each customer a good service experience based on their unique problems and history of purchases and complaints.
Always-on Service − Make the service available 24/7
Multi-channel support − Meet the customers on their preferred channels like mobile, phone, chat etc.
Faster support − Managing various service needs from a single console helps in delivering support services faster.